Customer Service Center

Welcome to our Customer Service Center. Here you can make changes to your account, add & delete services, provide feedback, and find information about what to expect from your service and how to get the most our of each treatment.

Account Center
  • Update Account Information: Use this form to update your name, email address, preferred contact method, special service requests / instructions, community gate codes,
  • Add New Services: Click the “Other Services We Offer” tab to add services such as shrub care, home pest, irrigation maintenance, mosquito control or get a landscaping estimate .
  • Feedback: We rely on your input to improve. Head over to our feedback page to share your experience and let us know how we can do better.
  • Suspend or terminate service: We hope you never use this form.

We don’t use account numbers. We use your email address as your unique account identifier.

On your invoice below your name you will see a decimal number such as 1.16. This means your account is assigned to route number 1 and is tentatively scheduled to be done on the 16th of each month.

This is a tentative date and we do our best to keep your service date as close to this date as possible however your actual service date may vary due to weekends, holidays, weather, & unforeseen circumstances.

Click on the payments tab for all information related to payments.

Payment Options

Approximately 5 days prior to your tentatively scheduled service, an invoice will be automatically emailed to you with a payment link. We recommend using this option as your payment will post directly to your account eliminating posting errors, delivery delays, and late fees.

  • To set up AutoPay, check the box in your invoice we email you.
  • To pay by paper check, please send to the address to the right.
  • To pay using Zelle, use the phone number: 407-382-0502

Make Checks Payable To:

Epic Horticultural, Inc.
2702 Bass Lake Blvd
Orlando, FL 32806

Important: Please include your email address to assure proper crediting of your account.

Payment is due within 15 days of service to assure timely posting.

Unfortunately, yes. We depend on timely payment so we can meet our obligations to our vendors. The late fee amount is $15 and will be added when your invoice is 30 days past due.

If your payment arrives after your next months invoice has been generated, it will show as an open invoice. To avoid this, please pay within 15 days of your service, or set up AutoPay here.

Other Services We Offer

Now you can easily get a quote for the other services we offer. Simply fill out this form for the services you’re interested in and hit “Get Quote”. Once we receive it, we’ll be in touch to schedule a walk-through with you.

Monthly Maintenance Services
Installation / Repair Services

Orange County Fertilizer Restrictions

St. Johns Water Restrictions